Frequently asked questions
How long will it take to receive my order?
How long will it take to receive my order?
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 22 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 8 business days (Monday to Friday).
- Estimated delivery time: 7 to 30 business days.
For more details, please refer to our Shipping Policy
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy
Where is Lyrvex located?
Where is Lyrvex located?
Lyrvex is a U.S.-based accessories and apparel brand. We proudly offer a curated selection of high-quality jewelry and accessories, with shipping available exclusively within the U.S.
What if I receive a defective product?
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Can I cancel my order after it’s placed?
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
What is your return policy?
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
When will I get my refund after returning a product?
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
How can I contact customer support?
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@lyrvex.com
Do you have a physical store location I can visit?
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organization?
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
How can I track my order?
How can I track my order?
You can track your order through the Track Order page on our website.
Contact Information
Contact Information
Store Name: Lyrvex
Address: 1820 Avenue M #479 Brooklyn, NY 11230, USA
Email: info@lyrvex.com
Phone: +17187952512
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.